Nolwazi Privacy Policy
Effective date: 17 September 2026. Last updated: 17 September 2026.
1. Introduction
Welcome to Nolwazi.

Nolwazi is a digital education platform designed to help learners access educational assistance, homework support, learning resources, South African Sign Language content, video learning services and other educational tools.

This Privacy Policy explains how Nolwazi collects, uses, stores, protects and shares personal information when you use our website, applications, learning services and related services.

Nolwazi is committed to protecting the privacy of learners, parents, guardians and all other users of the platform. We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 ("POPIA").

By using Nolwazi, you acknowledge that your personal information will be processed as described in this Privacy Policy. Where the user is a child and consent is legally required, the appropriate consent of a parent, guardian or other competent person must be obtained.

2. Who We Are
Our identity and services.

"Nolwazi", "we", "us" or "our" refers to the operator of the Nolwazi educational platform.

Website: https://nolwaziai.co.za

Email: info@nolwaziai.co.za

Nolwazi provides services that may include AI-assisted homework support, SASL resources, Edufleex video lessons, subscriptions, and other educational tools introduced through the platform.

3. Application of this Privacy Policy
When these terms apply.
This Privacy Policy applies when you create an account, sign in, purchase subscriptions, redeem vouchers, scan or upload homework, use our AI tools, use Edufleex or SASL resources, contact us, or otherwise interact with the platform.
4. Personal Information We May Collect
Account and authentication data.

Account information may include:

  • First name and surname
  • Email address
  • Mobile number, where provided
  • Account identifier and preferences
  • Authentication information and verification status

Passwords are handled through our authentication infrastructure and are not stored by Nolwazi in readable plain-text form.

5. Learner Information
Academic and curriculum data.

As an educational platform, users may provide:

  • School grade and subjects
  • Questions and homework submitted
  • Uploaded documents, scans, and images
  • Learning history and responses generated by Nolwazi
  • Progress information where applicable
6. Homework Scanning and Uploads
Processing educational materials.

When you scan or upload homework, we process the content to provide assistance. Users should avoid uploading unnecessary personal information such as identity numbers, home addresses, or banking details.

Parents and guardians should help younger learners understand what information should and should not be uploaded.

7. AI-Assisted Educational Services
Intelligent processing.
Certain services use AI to analyse questions and documents. This is intended to support learning and is not a replacement for teachers or professional assessment. Users should use appropriate judgment when relying on AI-generated information.
8. Children's Privacy
Protecting our younger learners.
We recognise that children's information requires additional protection. Where POPIA requires consent from a parent or guardian, we will seek it. We do not intentionally require more information than is necessary to use the service.
9. Information Collected Automatically
Technical and diagnostic data.
We automatically collect technical data like IP addresses, browser types, device types, and performance information. This is used for security, fraud prevention, and platform improvement.
10. Cookies and Similar Technologies
Maintaining secure sessions.
We use cookies to keep you signed in, remember your preferences, and understand platform performance. Some technologies are essential for Nolwazi to function correctly.
11. How We Use Personal Information
Purposes of processing.
We use your data to provide and personalise the service, manage subscriptions, process payments, communicate with you, prevent fraud, and comply with legal obligations.
12. Email Verification and Authentication
Securing your access.
Email verification confirms account ownership and protects against fraud. Access to certain features may be restricted until your email is successfully verified.
13. Payments and PayFast
Card payment processing.

Nolwazi uses PayFast as its card payment processor. We do not store complete card details on our systems; they are processed in PayFast's secure environment.

Nolwazi retains transaction references and status information for reconciliation and support purposes.

14. OTT Voucher Payments
Voucher-based access.
Voucher information is communicated securely with the relevant voucher service for validation. Users should keep their voucher PINs confidential until redeemed.
15. Service Providers
Operational infrastructure.
We rely on providers like Google Cloud, Firebase, PayFast, and OTT Voucher for hosting, database, authentication, and payment services.
16. When We May Share Information
Controlled disclosure.
We do not sell personal information. It may be shared with service providers, professional advisers, or regulatory authorities where legally required or authorised.
17. International Processing
Cloud-based global services.
Information may be stored on infrastructure outside South Africa. We seek to ensure all transfers comply with POPIA requirements for cross-border protection.
18. Data Security
Technical safeguards.
We take reasonable measures like encryption, logging, and access controls to protect your data. Users are responsible for never sharing passwords or verification links.
19. Personal Information Breaches
Incident response.
In the event of a security compromise, we will investigate and notify the relevant regulator and affected data subjects as required by POPIA.
20. How Long We Keep Information
Retention principles.
We keep data only as long as necessary for the purpose it was collected. When no longer required, we delete, destroy, or de-identify it.
21. Account Closure
Your exit strategy.
Users may request account deletion. Some data may be retained where required for legal compliance, accounting, or security records.
22. Your Rights Under POPIA
Control over your data.
You have the right to access, correct, or delete your information, object to processing, and lodge complaints with the Information Regulator.
23. Correction of Information
Keeping records accurate.
Users should ensure their profile data is accurate. You can update details in your account settings or contact us for assistance.
24. Direct Marketing
Communications and opt-outs.
We may send information about educational services and promotions. You will be provided with a method to opt-out of marketing communications.
25. Sponsored Access
Schools and partners.
If a school or organisation sponsors your access, they do not gain unrestricted access to your private data. Information shared depends on the specific programme and legal notices.
26. Edufleex
Video service data.
Edufleex processes viewing activity, subject selections, and progress to deliver and improve the educational experience.
27. SASL Content
Sign Language privacy.
Viewing SASL material generally only generates standard technical data. Specific privacy info will be provided if interactive features are introduced.
28. Links to Third Parties
External services.
We are not responsible for the privacy practices of external websites linked from our platform. Please review their policies before providing data.
29. Changes to this Policy
Updating our terms.
We may update this policy to reflect service changes or legal requirements. Updated versions will be published with a revised date.
30. Privacy Enquiries
Contacting the team.
For privacy questions, POPIA requests, or account deletion, contact us at info@nolwaziai.co.za.
31. Complaints
Resolving concerns.
If you believe we have processed your data unlawfully, please raise it with us directly. You also have the right to contact the Information Regulator.
32. Governing Law
Jurisdiction.
Nolwazi's data processing is governed primarily by the laws of the Republic of South Africa and POPIA.
33. Our Privacy Commitment
The core of Nolwazi.
Nolwazi exists to support learning. We believe in using data legitimately for educational purposes while respecting and protecting the privacy rights of all users.

Privacy Inquiries

Have questions about your data?

Email info@nolwaziai.co.za
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