PAIA Manual
Promotion of Access to Information Act. Compliance and transparency for our South African learners.
1. Introduction
Nolwazi AI (Pty) Ltd PAIA Manual.
This manual is published in terms of Section 51 of the Promotion of Access to Information Act, No. 2 of 2000 ('PAIA') and the Protection of Personal Information Act, No. 4 of 2013 ('POPIA'). Nolwazi AI (Pty) Ltd is a private body providing digital educational services in South Africa.
2. Contact Details
Information Officer details.
All requests for access to records must be addressed to our Information Officer:
- Information Officer: Mr K T Malapela
- Email Address: support@nolwaziai.co.za
- Website: https://nolwaziai.co.za
3. Guide on how to use PAIA
Official guide from the Regulator.
A guide on how to use PAIA has been compiled by the Information Regulator. It contains information required by a person who wishes to exercise any right contemplated in PAIA and POPIA. The guide is available in all official languages at the office of the Information Regulator.
4. Schedule of Records
Records held by Nolwazi AI.
We maintain records on the following categories, though access may be refused under PAIA:
- Internal Records: Constitutional documents, financial records, and operational policies.
- Personnel Records: Employment contracts and internal correspondence.
- Customer/Learner Records: Profile data, subscription history, and support logs.
- Commercial Records: Contracts with vendors like Yoco and OTT Voucher.
5. Request Procedure
How to apply for information.
A requester must use the prescribed Form 2 available on the Information Regulator's website. The requester must provide sufficient detail to enable the Information Officer to identify the record and the requester. Fees may be payable as prescribed by the Act.
Compliance Inquiries
Need help with a PAIA request?